Terms and Condition
As a potential customer of Low Cost Direct Ltd T/A Low Cost Furniture Direct, we want you to be familiar with our terms and conditions of sale. When you access our website and/or place an order via this website or via phone you agree to be bound by the terms and conditions specified. Our aim is to have very satisfied customers that return to and purchase from our website regularly.
Accuracy of Content
Low Cost Furniture Direct has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT.
We deliver nationwide to Ireland. There is an estimated delivery time beside each product but please note that as much as we try to get orders out within the estimated time sometimes products can take a little longer.
Processing Your Order & Delivery
Once you have placed an order with us, you will receive a receipt of the purchase made to the email that you have provided. Below each product it will state the approximate length of time until delivery, but on rare occasions your furniture may be delayed through circumstances beyond our control.
If you have chosen that you want your product to be assembled by us, delivery may take a few days longer than the estimated time given. We have set assembly routes that are carried out each week rotating from each province.
We will, of course, make every effort to keep you informed and get your furniture delivered to you as soon as possible.
Your driver will contact you, 24-48 hours in advance, on the telephone numbers provided. If you cannot be at home to accept your delivery simply arrange for another adult to accept the delivery on your behalf. The appointed person must be available at the address to carefully check the product sign and acknowledge receipt of goods. If nobody is home on the day of delivery all goods must be returned to the warehouse. The delivery team will not leave goods unattended in a “safe place” i.e. porch or side of house. A re-delivery charge will apply should you wish to have the goods delivered on another day.
We provide a full assembly service for an extra charge. Every item will have a different assembly charge as it depends on the product itself and the time that must be spent on assembling the product(s). The charge for assembly can be found on the right beside each item of furniture.
Preparing for your furniture to be delivered
Ensure well in advance that any Furniture/Bedding items you have ordered will fit into the room intended, paying particular care to the dimension of the product(s) ordered. Check all required access routes are free of clutter and that there is sufficient access and parking for a large delivery truck to safely reach the delivery address. Don’t forget to inform us of any lifts or elevators, stairwells, passages, corridors and landings that your product(s) must pass through.
Our drivers/assembly team will only leave your furniture to the inside of the door if you have not specified that you wanted assembly. It is our policy that only furniture that assembly has been paid for will be moved into the room that you intend your furniture to be assembled in.
Please be aware that the delivery team will not attempt to deliver your furniture if there are health and safety issues or where damage to your home may occur. They will not remove doors and/or windows. Fees for re-delivery or cancellation will apply.
We have a number of ways you can pay:
• Pay online using PayPal which accepts all major credit and debit cards. You do not need a PayPal account to pay online.
• Process you order online then forward a cheque or bankers draft to us. Your order will not be confirmed and processed until payment is received and cleared.
• Process you order online then forward transfer the amount of your order direct to our bank account quoting your order reference. Your order will not be confirmed and processed until payment is received and cleared.
• Process you order online then call us to make payment over the phone quoting your order reference. Additional personal identification will be required at the time of calling so please ensure you have your order details at hand.
If Low Cost Furniture Direct have agreed that you can pay for the balance of your order by cash on delivery, any outstanding payments must be made to the delivery team before the installation/delivery of the furniture will take place.
Returns & Cancellation Policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.
Following the European Union (Consumer Information, Cancellation and Other Rights) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you notify us of your intention to cancel within 14 calendar days from the day after delivery.
The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.
You may examine products as you would in a shop but you must not have used or assembled / installed them. Whilst the goods are in your possession you must take reasonable care of them.
Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described.
Sofas that are personally made cannot be returned as these are made from scratch. The only way a sofa that is personally made can be returned is if the sofa is damaged on delivery.
If you would like to return your items to us you can do so or you can receive free collection from one of our vans whenever they will be in your area next but time-frame is dependent on orders in the area. You can also send items back via your own courier or pay €20 for us to come and collect directly from you if we not due in the area. Once the items are brought back to our warehouse, they will be inspected. You must first email us at email@example.com quoting your order number in order to inform us of your decision to cancel.
Once we have received the goods back from you, we will give you a refund for the cost of the product minus delivery charge paid. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of unnecessary handling by you.
How do I cancel an order before delivery?
Should you wish to cancel your order before delivery please email us at firstname.lastname@example.org and we will arrange.
What happens if my product arrives damaged?
Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us within 48 hours by emailing email@example.com and we will arrange to get a replacement part delivered as soon as possible. If damage is too bad to for replacement part we will look to refund or send full replacement product.
We do ask that you:
• Do not assemble or use product
• Inform us straight away
Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.
Please note: inspect all parts for damage before you assemble as we cannot replace or refund a product once assemble has commenced.
Following cancellation of your order any monies paid will be refunded usually within 3 days except for payment plans, please see below.
On occasion we might provide payment plans which are non refundable from the start of the 1st deposit. This is due to Vat system and length of time payment plans can take. Also bank fee’s are high so is not possible to refund any deposit once payment plan has started unless you receive damaged goods which we can’t replace for you.
Only one coupon/discount code is permitted per order.
We reserve the right to securely store any email address provided by you upon order for our newsletter which will contain promotions, discounts, new lines etc. You are not bound to this and it is your right at any time to ‘unsubscribe’ to this at the bottom of the email newsletter.